1. What’s the return address?
For details on returns, please initiate contact with us at support@starleavesstore.com
2. Will my items be sent in one package?
Due to logistical considerations, items from the same purchase may be shipped in separate packages, even with combined shipping preferences. Please be mindful of this when receiving your deliveries.
3. Which size should I order?
Refer to the size chart provided in the product description for each item to make an informed decision.
4. How can I modify my order or cancel?
Order modifications are only accepted within 24 hours of payment. To request a modification, please contact us. If you encounter issues accessing the website, reach out to us via email at [email protected]
5. Contact Points
Email: [email protected]
Address: 3825 N. 10th st, Philadelphia, PA 19140.
6. I want to add more products to an order I’ve already placed.
Once an order is placed, we’re unable to make changes or add more items. Your options are to either create a new order with additional products or cancel the existing one (with a refund) and place a new order with all desired items. For assistance, don’t hesitate to contact our support team.
7. Address Changes After Shipment: If your order was recently placed, contact us immediately to modify the shipping address. Once the order has left our warehouse, we’re unable to make any changes. For orders with a USPS tracking link, consider checking the Forward Mail service on USPS’ website or schedule delivery to a different address.
8. Order Confirmation Issues: If you haven’t received an order confirmation, check your SPAM, “Updates,” “Promotions,” or “Social” tabs. Our confirmation emails come from [email protected]. Search for this sender in your email, whitelist our address, and ensure smooth communication.
9. Countries We Ship To: We ship to over 200 countries, including the United States, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc.
10. Order Tracking: All orders come with tracking numbers. You can track your order here. Occasionally, tracking information may take up to 10-15 business days to appear online. Please be patient, and remember our 30-day+ buyer protection program.
11. Refund/Return/Replacement Policy: Refer to our policy details here