We will notify you via email once your items have been dispatched.
Every order comes with a tracking number, enabling you to monitor its progress by entering the tracking code into the tracking portal.
Please note that we exclusively ship to P.O. Boxes using the Standard Delivery method. Shipments to P.O. Boxes are processed via ePacket, FedEx, or USPS, depending on your location and the fastest available service. It’s important to be aware that shipping to P.O. Boxes might result in a delay in order arrival.
External factors, such as customs or postal delays, may cause delays beyond our control.
Note: During peak seasons or sales events (e.g., Black Friday or Christmas), shipping speeds may be delayed beyond the estimated time. Please understand that the shipping speed is an estimate, and carrier-related delays are beyond our control.
WHERE ARE MY ITEMS COMING FROM?
We operate multiple factories in Vietnam, China, and the United States. Refer to the product description for shipping time details.
WHAT’S THE RETURN ADDRESS?
Before returning, please confirm eligibility with [email protected]
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items from the same purchase may be shipped in separate packages, even with combined shipping specified.
WHICH SIZE SHOULD I ORDER?
Review the size chart in each product’s description carefully.
HOW CAN I MODIFY MY ORDER OR CANCEL?
Order modifications are allowed within 24 hours of payment. Contact us for assistance or email [email protected] if you encounter issues with the website.
CONTACT POINTS
Email: [email protected]
Address: 3825 N. 10th st, Philadelphia, PA 19140
ADDING MORE PRODUCTS TO AN EXISTING ORDER
Orders can’t be altered after placement for additional items. Place a new order or cancel the existing one and reorder all desired products.
MODIFYING SHIPPED ORDER ADDRESSES
Contact us promptly after placing an order. Once dispatched, we can’t modify it. For USPS orders, use the Forward Mail service to redirect the package.
ORDER CONFIRMATION MISSING
Check spam folders for order notifications from [email protected] Search for the sender’s email or whitelist it to avoid emails going to spam.
COUNTRIES WE SHIP TO
We ship to 200+ countries, including the US, Canada, Australia, UK, France, Germany, and more.
CUSTOM DUTIES, TAX, AND CHARGES
These are not included and are the shopper’s responsibility due to varying customs duties and taxation laws.
TRACKING MY ORDER
Find your tracking number in your order. It may take up to 7-10 business days for tracking information to be available online.
REFUND/RETURN/REPLACEMENT POLICY
Please refer to our policy here
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